Complaints

Dealing with complaints

All complaints will be managed by the Operations Manager. The manager responsible for the area to which your complaint relates will handle a detailed investigation into your complaint.

Whilst it is the Company’s policy to provide the client with a first class service, it is possible that either through misunderstanding or an unknown drop in service standards you could be left feeling that you are not receiving the level of service you expected, and you may wish to discuss your case either with your personal advisor or a senior member of the Company. Our aim is that you will never need to make a complaint about the Company or any of the Company’s representatives, however should the need arise, we have a clear complaints policy and, by following the procedure laid down we would hope to answer your concerns in a friendly and efficient manner.

Our promise to you

LawCalc aims to provide a responsive and timely service to all our customers. We will:

• Treat all complaints seriously and deal with them respectfully
• Resolve complaints promptly
• Learn from complaints and take action to improve our service

How to make a complaint

Please contact us by email, in writing  or by phone, using the following contact details;

E-mail: complaints@lawcalc.com

Address: 24 Roundhouse Court, Barnes Wallis Way, Buckshaw Village, Preston PR7 7JN

All complaints should be addressed to the ‘Operations Manager’.